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Online Community Manager

We Goofed

We goofed big time and your paper Jan-Feb 2018 New Moon Girls magazine is going to be late.

We know that's disappointing to you (us, too!) because we know how much you look forward to getting NMG, especially if you’re a brand new member.

On Dec 23, we discovered that we made a big mistake--mixing up the zip codes of many addresses on our magazine labels. The silver lining is that they hadn’t been mailed yet because of the holiday weekend. (Whew!)

Since then, we’ve been working with our wonderful printer (who also labels, sorts and mails the mag to you).  They’re pasting corrected labels over the ones with mistakes, sorting them again for the post office, and preparing to mail them.  

This takes longer than you might think, especially with another holiday weekend starting tomorrow.

Bottom line: we don’t yet know the exact day your magazine will be mailed. The printer expects it to be sometime during the week of Jan 8 (and it can take up to two weeks to arrive after that).  

We can’t undo our mistake, but we are making it right, and making sure everyone gets their January-February issue as soon as we can.

We’re also offering you a gift with our apologies. It’s a free digital copy of the Jan-Feb magazine (normally $5.50), which your folks can download here.  

It’s a great issue and we think you’ll love it! Enjoy it while you wait for your mailed copy--and feel free to share it with friends!

We’ll post an update when we know the exact mailing date, so you have an idea when to expect it in your mailbox.

Thank you for your patience as we work through this.

And Happy New Year!! (We’re excited about 2018 - it’s our 25th year of publishing NMG!)

With our deepest thanks for your support,

Nancy Gruver & Joe Kelly
Co-Founders

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Replies

  • Thank you for saying this!
  • We made a magazine once. It was about 12 pages long and we made 5 issues... IT'S HARDER THAN IT LOOKS. I'm not annoyed at all, good luck fixing it! :)
    • Online Community Manager
      I shared your comment with Helen Cordes, NMG's Editor, who wrote back: "It is indeed harder than it looks... "
      :-)
      Thanks for your understanding!!!
  • Thanks for letting us know!
    And good luck sorting it out.
  • Mod S2S Mentor
    Oh no! I was wondering why I hadn't gotten my copy yet. Thank you for letting us know, and good luck sorting this out! I am looking forward to reading it when it does arrive. Again, good luck!
  • Oh my! I don't have a subscription to the magazine, but I can imagine that would be a lot of work to paste all the correct addresses on!
This reply was deleted.

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